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One of BioSolveIT's most important missions is to provide you with premium support, helping you to make the very best of our software products. You can help us to help you by providing us with vital feedback from your point of view.

Please feel free to share with us any of your experiences (good or bad), send us bugs you detect, or offer suggestions about further improvements to our software.

By using this page to contact us, you help us to centrally coordinate our support efforts, meaning we can respond quickly and efficiently to your message or problem.


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Your question may be already answered in our knowledge base!

For a site-wide search (including e.g. product user guides) please use the search page.


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The following form will send your request directly to the BioSolveIT support team. Enter at least your email address and your question or problem description in the 'message' area. Other details (optional) could help the support team process your request more efficiently though. If at all possible, you can also attach a compressed package containing, for example, input and output files or the error text – this helps us best of all to accurately reproduce your scenario and quickly get back to you with help!

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