Server log: vendor daemon can’t talk to lmgrd / SIGNAL 37 exit reason 5

Error message

vendor daemon can't talk to lmgrd / SIGNAL 37 exit reason 5

This error is usually a name resolution (DNS or hosts file) issue. Check your /etc/hosts file and verify that your IP address is correctly mapped to your hostname. Verify that the host name in the /etc/hosts file is the exact hostname in the license file. Also, contact your system administrator and check for DNS issues.

Solution

You can try the following:

1. Open a terminal window
   • For Windows: Start Menu → Execute … → cmd
   • For Linux/Unix: Start a terminal with e.g. konsole or xterm
2. Determine hostname with the homonymous command: hostname, e.g.

   % hostname
   RDServ

3. You can verify that your machine’s hostname is correctly resolved by doing a ping, e.g.

   % ping RDServ
   PING rdserv.<any domain> (<any ip>) 56(84) bytes of data.
   64 bytes from rdserv.<any domain> (<any ip>): icmp_seq=1 ttl=128 time=0.871 ms
   64 bytes from rdserv.<any domain> (<any ip>): icmp_seq=2 ttl=128 time=0.523 ms
   64 bytes from rdserv.<any domain> (<any ip>): icmp_seq=3 ttl=128 time=0.574 ms
   64 bytes from rdserv.<any domain> (<any ip>): icmp_seq=4 ttl=128 time=0.577 ms
   :

   (You have to terminate this command with a Ctrl-C on Linux.)

   Or, on windows with powershell use Test-NetConnection, here e.g. with an ip (10.0.0.1) instead of a machine name:

   PS C:\Users\frank> Test-NetConnection 10.0.0.1 -p 27000
   
   ComputerName  : 10.0.0.1
   RemoteAddress : 10.0.0.1
   RemotePort  : 27000
   InterfaceAlias : Ethernet 2
   SourceAddress : 10.10.10.3
   TcpTestSucceeded : True

If you instead get an error like: ping: <hostname>: Name or service not known, ask your system administrator to check the host name resolution.